If you're currently having trouble downloading a Disney song to an MP3+G file format, rest assured it's not your computer.

Due to Disney licensing stipulations, we are sadly unable to offer Disney songs to our users in this format.  

Playback for these MP4 files is still possible on your computer, on a mobile or on a tablet.

We sincerely apologize for any confusion and frustration this may cause but we hope you will continue to enjoy our Disney content in the available format.

If you are unable to use your MP4 Disney song files, please don't hesitate to contact our support team at karaokesupport@stingray.com and we will be happy to provide song credits.